Refund policy

We want every order to arrive in perfect frozen condition. If something is not right, please contact us and we will make it right.

Return window

You may request a return within 30 days of delivery. Because our products are perishable frozen seafood, items must still be frozen, unopened and in their original packaging to qualify.

Damaged, faulty or incorrect items

If your order arrives damaged, thawed, incomplete or different from what you ordered, please contact us within 48 hours of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or a full refund, including any delivery charge paid.

Items that cannot be returned

Products that have been opened, thawed, cooked or partly consumed.
Products stored outside the recommended frozen conditions after delivery.
Change-of-mind requests for items that are no longer in a saleable frozen condition.

How to start a return

Email service@cheapbuyhub.shop or call +61 2 9524 9532 with your order number and the reason for the return. We will reply within one business day with return instructions and the return address.

Refunds

Once a return is approved and the item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Bank processing times may add a few days before the amount appears on your statement.

Return delivery costs

Where the return is due to our error, a damaged item or an incorrect delivery, we cover the return delivery cost. In all other approved cases, the customer is responsible for the cost of returning the goods.